1. Introduction
At Runners.TV, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile applications, and services (collectively, the "Services").
By using Runners.TV, you agree to the collection and use of information in accordance with this Privacy Policy.
2. Information We Collect
2.1. Personal Information:
- Name and contact information (email address, phone number)
- Account credentials
- Payment information (processed securely through third-party providers)
- Date of birth and demographic information
- Profile information and preferences
2.2. Fitness Information:
- Physical characteristics (height, weight, etc.)
- Exercise and running history
- Fitness assessment responses
- Activity data and performance metrics
2.3. Technical Information:
- Device information (type, operating system, browser)
- IP address and location data
- Usage data and analytics
- Cookies and similar tracking technologies
3. How We Use Your Information
3.1. Core Service Functionality:
- Provide and maintain our Services
- Process and fulfill your requests
- Generate personalized training plans and recommendations
- Manage your account and preferences
3.2. Service Improvement:
- Analyze and improve our Services
- Develop new features and functionality
- Monitor and enhance user experience
- Conduct research and analytics
3.3. Communication:
- Send important service updates and notifications
- Respond to your inquiries and support requests
- Provide personalized content and recommendations
- Send marketing communications (with your consent)
4. Information Sharing and Disclosure
4.1. We Do Not Sell Your Data: We do not sell, rent, or trade your personal information to third parties for marketing purposes.
4.2. Service Providers:
- Payment processors for subscription management
- Cloud storage and hosting providers
- Analytics and monitoring services
- Customer support tools
4.3. Legal Requirements:
- Comply with legal obligations
- Respond to legal requests and court orders
- Protect our rights and property
- Prevent fraud and abuse
5. Data Security
5.1. Security Measures:
- Encryption of data in transit and at rest
- Secure server infrastructure
- Regular security assessments and monitoring
- Access controls and authentication
5.2. Data Breaches:
- Prompt notification of security incidents
- Investigation and remediation procedures
- Cooperation with authorities when required
6. Data Retention
6.1. Retention Period:
- Active accounts: Data retained while account is active
- Inactive accounts: Data retained for legal and operational purposes
- Deleted accounts: Data removed within 30 days of deletion request
6.2. Data Backup:
- Regular backups for disaster recovery
- Secure storage of backup data
- Limited retention of backup data
7. Cookies and Tracking
7.1. Types of Cookies:
- Essential cookies for basic functionality
- Analytics cookies for usage analysis
- Preference cookies for user settings
- Marketing cookies (with consent)
7.2. Cookie Management:
- Browser settings to control cookies
- Cookie consent preferences
- Third-party cookie management
8. Your Privacy Rights
8.1. Access and Control:
- Access your personal information
- Correct inaccurate data
- Request data deletion
- Export your data
- Withdraw consent
8.2. GDPR Rights (EU/EEA Users):
- Right to be informed
- Right to access
- Right to rectification
- Right to erasure
- Right to restrict processing
- Right to data portability
- Right to object
8.3. CCPA Rights (California Residents):
- Right to know what personal information is collected
- Right to know whether personal information is sold or disclosed
- Right to say no to the sale of personal information
- Right to access personal information
- Right to equal service and price
9. Children's Privacy
9.1. Age Restrictions:
- Services not intended for children under 13
- No knowing collection of children's data
- Prompt deletion of inadvertently collected data
10. International Data Transfers
10.1. Data Protection:
- Appropriate safeguards for international transfers
- Compliance with data protection laws
- Standard contractual clauses when required
11. Changes to Privacy Policy
11.1. Updates:
- Regular review and updates of this policy
- Notification of material changes
- Continued use constitutes acceptance
12. Contact Information
For privacy-related inquiries or concerns, please contact us at:
Email: hello@runners.tv